Andre' Doles
210 Oakham Ct
San Ramon, CA 94583
resume@doles.com
OBJECTIVE
Seeks a challenging and rewarding senior technical management role where prior experience, personal ability, leadership skills and a commitment to professionalism would be of value.
HIGHLIGHTS OF QUALIFICATIONS
* 20+ years of professional experience in the computer and network engineering field
* Thrives in dynamic, challenging, start-up, and ever-changing environments
* Ability to isolate problems, effectively communicate and implement creative solutions
* Effective in developing ideas, organizing and driving all aspects of complex project management
* Extremely self-motivated entrepreneur who is enthusiastic and profit oriented
EDUCATION
University of Phoenix, Phoenix, Arizona
Doctor of Management in Organizational Leadership with Specialization in Information Systems and Technology (DM/IST)
Status: In Progress. Expected graduation September 2013
Monash University, Melbourne, Australia
Masters in Information Technology, October 2005
Status: Graduate
RELEVANT KNOWLEDGE
Project Management: MS Project, Office, Mindmanager, PMI/PMP methodologies
Network Admin: Openview, Strataview Plus, Spectrum, CiscoWorks, Netsys, SiteScope, Sniffers, Radius, Tacacs+, CyberManager, Toptools
Network Hardware: Cisco, Adtran, 3com, Wellfleet/Nortel, Lightstream, GDC, FORE, Netstar GigaRouter, Digital Link, Larscom, Verilink, Adtran, USR, Ascend, Annex, Synoptics, Kentrox, Hybrid, PC, Mac, Wang, VAX, Honeywell, IBM RS/6000, SUN, NeXT, HP9000, DEC, Juniper, Extreme Networks, Zhone, Tasman, Telco, Checkpoint Firewall-1, Gauntlet, NetScreen, PIX
Protocols: TCP/IP,IPX, Appletalk, X.25, PPP, ISDN, Frame-Relay, HDLC, RIP, IGRP, EIGRP, OSPF, BGP-4, IS-IS/CLNS,(SNA) DLSw, APPN, SDLC, TB, TRB, SRB, SRTB, RSRB, STUN, MPLS, VPLS, VLAN, Multicast, NNI, EAPS, EXOS, type-2, xWDM, Gig-E, Shomiti
Operating Systems: A/UX, A/IX, DOS, Windows, OS/2, Mac, Novell Netware, Unixware, Banyan Vines, Solaris, SunOS, Linux, Ultrix, DEC VMS, OSF1
Database: Oracle (SQL*Net, RAC, ASM, Clusterware), MySQL, Postgres, Sybase, MS-SQL
Server Apps: Exchange, Outlook, Citrix, VMware, SharePoint, Visio, Ghost, VERITAS
System Admin: SNMP, SMTP, POP3, X.500, NEWS, NFS, DNS, DHCP, TFTP, mrouted, RADDB, Apache, Netscape Commerce Server, IIS, tcsh, bash, csh, vi, inetd, syslog
Software Development: Perl, PHP, Flex, Flash, Actionscript, DBI, DBD, Expect, tk, tcl, sockets, GD, Gnuplot, Java, Javascript, XML, SNMP, Visual Studio, Jakarta, Tomcat, Eclipse, JBOSS, VB
Audio, Video and Graphics: Pro Tools, Final Cut Pro, Premiere, Photoshop, Dreamweaver
RELEVANT EXPERIENCE
DOLES Networks Corporation
Walnut Creek, California August 2010 – Present
Chief Executive Officer
* Contract support to Verizon Wireless - Product Development & Integration
* Provided management & engineering services for the Video Data Optimization Project
* Overall operational responsibility for the Chicago region
* Developed project management plans for roll-out and integration into multiple regions
* Provided vendor management of Cisco Systems & Flash Networks
* Responsible for generating and reviewing MOPs, site surveys, service integration & activations
* Provided daily and weekly engineering & executive level reporting for 4 region site pairs
* Provided RF data savings analysis resulting from the data optimization project implementation
Nexus IS
Pleasanton, California August 2007 – August 2010
Managing Principal, NOC Operations
* Program Management for a leading Cisco Gold Partner in the San Francisco Bay Area
* Managed medium to large-scale data center deployments
* Design plan to deploy 50 mobile data centers each with their own NOC overseen by an Uber-NOC
* Oracle DBA transitional management for California Prison Health Care Services (CPHCS)
* Created Oracle DBA install and operating procedures for RAC, ASM, and Clusterware
* Environmental Remediation Reporting for 49 campus network installation (CPHCS)
* Led the Business Process Management Automation Team software development initiatives
* Architect and software development code contributor for numerous internal corporate applications
* Designed and created the SMB UC Quote generator used by the company’s sales force
* Created application to dynamically generate customer Cisco Unified Communications configurations
DOLES Networks Corporation
Walnut Creek, California November 2006 – July 2007
Chief Executive Officer
* Contract support to Kaiser Permanente for network management planning for new data center
* Migration planning of SoCal Data Center to newly created NorCal Data Center located in Napa
Yipes Enterprise Services
San Francisco, California July 2006 – November 2006
Director of Customer Network Engineering
* Managed a Team of 4 Senior Network Engineers
* Served as the Customer Escalation point for the Network Operations Center
* Provided the NOC with Methods and Operating Procedures (MOPs) documentation
* Provided technical training, diagrams and materials to the NOC and Sales Engineers
* Management of Backbone Security related issues and assistance with DNS management services
* Responsible for isolating and resolving worldwide customer related issues (routing, packet loss, etc.)
* Backbone routing and switching implementations, hardware/software upgrades and maintenances
* Assist with the development of automation tools to provide network provisioning and auditing
* Assist Network Architecture team with lab testing of new hardware and software certifications
* Coordinate, facilitate and deliver Project Management Plans and operating schedules to the CTO
DOLES Networks Corporation
Aalen, Germany November 2005 – June 2006
Melbourne, Australia March 2004 – October 2005
Chief Executive Officer
* Establish global marketing campaign for the company’s new products and services
* Develop business plan and establish global partnership arrangements
* Research and Development for Network Management software sector
* Lead SNMP Manager Network Management software development team
Palo Alto, California October 2002 – February 2004
* Provided full time network management services to Consulting Psychologists Press (CPP)
* Cisco router network management for the corporate headquarters and 6 remote offices
* Management of data center including all Intranet and customer facing production servers
* Wrote Perl scripts to automate operations and provide statistical utilization graphing reports
* Management of Windows 2000 Advanced Server, Exchange 5.5, MS SQL Server, Active Directory, IIS, Freshwater SiteScope, Sniffers, HP Toptools, NAI ePolicy Orchestrator, Groupware, Oracle, Linux Advanced Server, HP9000, NTP, DNS, SMTP, POP3, DHCP, and SalesLogix
Logilent Learning Systems (Acquired DOLES Networks Corporation Lab Technology)
Lafayette, California September 2001 – September 2002
Vice President of Engineering, IT & Operations
* Lead a team of 30+ (Engineers, Programmers, Development, IT, Operations, Offshore)
* E-Learning ASP services focused on technical certification training (Cisco, Oracle, and Microsoft).
* Created a dynamic provisioning system to manage a live inventory of 700+ routers and switches
* Created Live Labs for Cisco ICND, BSCN, BSCI, BCMSN, BCRAN, CIT, and CIPT courses
* Acquisition of DOLES Networks Labs Technology included a 1-year software integration agreement
DOLES Networks Corporation
San Jose, California September 1999 – September 2001
Chief Executive Officer
* Successfully founded and sold a startup company in Silicon Valley during a down economy
* Developed and marketed the company’s business plan, successfully raising 1 Million in VC funding
* Lead a Team of 10 employees focused on Network Engineering Software Development
* Created an Internet based rental laboratory where customers are able to design customized topologies and deploy them within our virtual test labs using actual Cisco routers and switches
* Developed interactive courseware for Cisco CCNA, CCNP and CCIE Certification tests
* Lead a successful exhibition at Start-up City, Networld+Interop Atlanta 2000
* Patent Pending Lab Technology acquired by Logilent Learning Systems for 2.1 Million
SpeedChoice (People’s Choice TV)
Chicago, Illinois October 1998 - August 1999
Director of Network Operations
* National Wireless ISP and Cable TV company (analog and digital)
* Managed a Team of 14 NOC Engineers, Web and Systems Administration, Development, Customer Provisioning, Security, Second and Third Level Trouble Handling Teams
* Multiple Market Operational responsibility for all customer impacting servers and services to include Mail (POP, SMTP, Send mail, majordomo), Web, News, DNS, Security/Firewalls, Log files, Database Management (Postgres, MYSQL, Oracle), OS Maintenance, Y2K Compliance, Disaster Recovery, Backups, SNMP Network Management, NTP, Ticketing and Provisioning System, Cisco Routers and Switches, Hybrid Cable Modems (CMD, CMU, CyberManager), Modem Banks (Ascend and USR), Radius, iPass, POP equipment, IP Management, Cache/Proxy servers, NOC Call Center, Outage Reporting, Performance Metrics, Enterprise Support, Procurement, Recruitment, BGP Multi-homing, E-Commerce, Systems Integration, Process Documentation, Change Management Control, Shift Scheduling, User Account Administration, and Inventory
* Company acquired by Sprint for $400 million and relocated to Kansas City, Kansas
StarGate Technologies, Inc.
Apex, North Carolina May 1995 - October 1998
Chief Executive Officer
* ISP based out of Raleigh, NC (12 employees)
* Manage daily operations, sales and marketing, corporate partnerships, seek new ventures
* Earthlink Networks contract to support advanced BGP routing for their National Backbone
* Provide network engineering contract support for multiple network backbones including for Netsation, Duke University, Cisco, GTE, Fairchild Semiconductor, Department of Energy’s Office of Scientific and Technical Information, and the Environmental Protection Agency
* Maintain and monitor multiple complex Frame-Relay, Dedicated and ISDN client networks.
* Administer DNS services, SMTP, firewalls, tacacs+, Radius, Oracle7 and web operations
* Oracle 7 to 8 migrations, Stabilization and Optimization of customer data communications facilities
* Successfully founded and sold Date.com (Dating Service) and Trader.Net (Classifieds)
* ISP Customer base acquired by EMJ Internet in October 1998
Guru Communications, Inc.
Miami, Florida September 1994 - February 1997
Chief Technical Officer
* Oversee Technical Operations for a team of 17 (2 Production Managers, 4 Web Development Programmers, 2 System Administrators, 9 HTML and Graphics Designers)
* Managed Network and Server Operations (Cisco, Sun, Linux, Novell, WinNT)
* Customers included Bombardier Corporate, Sea-Doo, Helmsley Hotels, and Cigna Dental
MCI Communications Corporation
Cary, North Carolina March 1995 - August 1996
internetMCI Senior Network Engineer IV, 2nd Level Support
* Project Manager for Remote LAN Dial (secure corporate dial-up using frame relay) and Dial Billing; ensured smooth hand-offs to newly created support teams
* Manage the world’s largest internet backbone (FY95), carrying 40% of worldwide internet traffic
* Customer assistance with IP delegations, announcements, submitting routing objects to the iMCI Routing Registry and the RADB, access filters, DNS configurations, router setup, improper routing, packet loss, BGP peering, static route objects, utilization’s and capacity planning
* Troubleshoot, manage, design and upgrade iMCI’s backbone on a daily basis
* Built, managed and migrated core backbone from 8 single core 45 Mbps POP’s to dual cores with route reflection, eventually expanding to 19 POP’s running at OC-3 (155 Mbps) then on to OC-12 (622 Mbps) within a two year period
* Diagnose faulty equipment and improper configurations with DL3100’s, DL3800’s, LarsCom Split Mega-T’s, Verilink, Cisco 7500+, Annex Terminal Servers, Frame-Relay, HP Openview, Fore, Lightstream, and GDC ATM switches
* Build and maintain the vBNS Network (the new OC-3 NSFnet); serve as a technical escalation point to the Super Computer Centers; Assume management responsibilities of the NSFnet and SuraNet
* Managed modem pools for iMCI Dial-Up access, Delphi, Prodigy, and Remote LAN Dial using Cisco, radius, Tacacs+, Ascend Max and USR modems
* Developed many Oracle database apps accessible via Netscape (Down Customer, Ticket System, Provisioning, Backbone Circuits, Customer Circuits)
* Create tools to automate and streamline network operations and maintenance
* Created the iNOC Tool Web Server that front-ended many tools used to troubleshoot iMCI’s backbone on a daily basis (ex. SNMP and expect router logins to produce graphical CPU and line utilization reports, routing tables, BGP peers)
* LAN Times magazine interview June 10, 1996 - contributions as a Senior Engineer for internetMCI.
Arlington, Virginia November 1994 - March 1995
Lead Operations Engineer / Acting Manager
* Design, budget, management and implementation of start-up internetMCI Server Operations Center
* Interviewed, hired, managed and trained the initial 12 Server Operations Center Engineers
* Worked with Vinton Cerf (Father of the Internet) to design the World’s First Secure Shopping Mall
* Managed the design, acceptance testing and implementation of the FDDI LAN, Registration, Authentication, Newsfeed, Merchant, Transaction, Staging and Mail Servers (Sparc 2000’s, 1000’s, DEC Alpha AXP2100’s, and Cisco 7000’s)
* Worked closely with Mosaic Communications Corporation (now known as Netscape) to create the Oracle Web Admin front-end for the dynamic html product database
* Inventory management, installation of core OS’s , circuit provisioning, router configurations
* Received an Award of Excellence in appreciation of outstanding performance and dedication at the Server Operations Product Launch in Washington, DC (March 27, 1995)
Professional Software Engineering, Inc. (PROSOFT)
Arlington, Virginia November 1992 – November 1994
Network Engineer
* Managed the Space and Naval Warfare Systems Command Headquarters (SPAWAR) LAN/WAN
* Network consists of HP9000, WANG VS100, VS300 and VS7010, NeXT, Sun, Apple A/UX, System 7 Macs, IBM’s, Netware 3.11, 4.02, UnixWare, Linux, Solaris, SunOS, and HP OpenView.
* Management of NFS, SNMP, SMTP, DNS, Routers, Gateways, Concentrators and Sniffer/Protocol Analyzers with strong emphasis on Internet (Milnet) Security, Oracle 7 DBA
* Created and served as Webmaster for SPAWAR’s Corporate Web Server hosting Gopher, httpd, Mosaic, Archie, News, SMTP, Forms, Perl, Tcl, Harvest, WAIS, NFS, Telnet and FTP
Field Systems Engineer – Rota, Spain May 1992 - November 1992
* Installation of 32 LAN/WAN facilities for the US Navy in Rota, Spain
* Cabling and punch down of over 2500 drops; server configurations; Novell Netware administration instruction (Train the Trainer)
Field Systems Engineer - Veterans Administration Project November 1991 - May 1992
* On-site training located at individual VA Centers located across the U.S
* Project Management included training material creation timelines, inventory control, and scheduling
* Installation and group training for 22 facility LANs; remote WAN VAX connectivity
Computerland
Virginia Beach, Virginia February 1991 - October 1991
Corporate Sales Consultant
* Sales and support to large corporations; Novell network consulting & troubleshooting
MicroAge Computer Center
Hampton, Virginia April 1990 - January 1991
Systems Consultant
* Sales, support, LAN installations; software training; Mac and Sun SPARC configuration and installations at NASA Langley; Milnet communications
US Army
Fort Knox, Kentucky & Boeblingen, Germany Sept 1986 - March 1990
Brigade Computer Technician
* Security and operational readiness of over 640 Wang and Zenith computers; network administration; planning and distribution of 12.8 million annual budget; logistics concepts for the 1st Infantry Division Forward; supply; Operational Readiness and Missile Status reports; vehicle deployment; and German translator